CitySide Fiber Install and Early Review

It’s been a few days since my install so wanted to give my early reports of the whole process from signing up to install.

Signed up: Jan 3rd Call to schedule: Jan 9th Consulting: Jan 10th Outdoor/Indoor Install: Jan 21st

Overall process was very smooth. The call to schedule the install was clear and worked with me on the schedule. Throughout the install, every person called before coming over. The consultation was about 30 minutes later than scheduled but he apologized for running late. The outdoor install actually was able to come 3 hours early and called beforehand while the indoor install was on time of the window.

The only time something was communicated was a 3rd party service to mark underground pipes that came between consultation and install. Fortunately I was home since he marked to my breaker and needed to access the backyard but that was it.

The consultation clearly described what the crew would do and worked with me on where they would install the panel on the side of the house. He pointed to where they would likely dig in my grass and have to cut the cement to pull the lines. The day of install the outdoor crew did exactly what was said. They did a good job on patching up the grass and cement that they cut (at least to me).

The inside installer was friendly and we went over multiple options on where to install in the house. Eventually, I agreed to installing into my closet rather than where my router is now. I always wanted to move the router into the closet since it was centrally located so it worked out. In the end he would have installed where I wanted to if I wanted differently. He also clearly went through multiple different ways we could run the cable to get into the house. Eventually we settled on going through the garage, into the garage attic and into the main house attic.

The 2nd guy that was going to come to help couldn’t come due to a car issue, but my install was easy. I did help him a little as I was chatting with him, but it was easy work. Friendly guy and we talked about the company and other random stuff. In the end, did a clean job of installing. For cleanliness folks, he did wear booties into the inside of the house, but eventually I told him not to worry about it since we were going in and out of the house. I ended up just using their modem/router combo since it was an upgrade over mine anyway on WiFi 6E. I don’t do too crazy advance stuff with settings though.

First 3 days, no drop in service and speed is as advertised plugged in and close to the router (have the 1gb service). The screenshot I’m showing in sitting about 20ft away in the living room. Upspeed was a bit slower on this screenshot, but most of the time matches the down. Still faster than Cox before.

Super early but happy with the service so far and glad i can get away from Cox for cheaper, faster, and no data caps. Sorry for the wordiness but figured post this since they are so new and expanding so fast.