Denied boarding - Dubai
I upgraded to business class as I’m 7 months pregnant. I was shocked at how rude & cold the Emirates staff are in Dubai airport. I’m Indian and maybe that contributes. I could never imagine British Airways staff being so rude to my face.
I had been in Dubai for 4 weeks from Mumbai. I had a medical letter from Mumbai that I was fit to fly as I’m pregnant until such date and what weeks I was.
Emirates last minute said I can’t board as I have to be re-examined by a local doctor for a new certificate. I had called Emirates to check if everything would be fine before my flight and they had said yes. On their website none of this is clear that a local doctor letter is needed.
I had to go to a Dubai hospital, wait and pay £300 for this examination, stay in Dubai another night and pay for another upgrade and a ‘no show fee’ - even though I showed up.
I’ve never been in this situation. It was distressing. I always fly on BA but this time I thought I’d experience Emirates as I heard great things about the new business class. I ended up on the old business class as well.
They had no vegetarian main course…even though I requested this in business class prior…& I had to go straight for a hospital appointment when I landed.
My midwife said I was malnourished after she did some tests.
I’m completely put off Emirates and I just wanted to share my story. This happened just a month ago.
I complained to Emirates and they give zero Fs. At least British airways may throw in AVIOS or apologise. Nothing from Emirates. I was literally crying in the business class terminal from the stress of being denied boarding and they were soooo rude.