Buyer Beware

I ordered a DJI Mini Pro 4 on 12/14/24. It was supposed to arrive on 12/24/24.

After it did not and UPS showed the drone stuck in Hong Kong, I called UPS. UPS informed me that I needed to give a SSN and harmonized tax code to clear the shipment through customs. A week after this happened, still no movement on the package. I call UPS again and was promised that if I filled out a “lost/damaged” claim that it would move the item along in the process. I opened that claim in 1/1/25.

In the mean time I contacted DJI live chat multiple times to see what they could do to help. I was sent a screenshot of the UPS tracking website and told it was on its way. After saying this wasn’t sufficient I was told I would receive a call in 24 hours regarding the issues with my shipment. I never received that call.

Fast forward today, when I contacted both UPS and DJI (for the 4th time each), UPS informed me that I would not be receiving my package. The reason they say is because customs will not clear it due to “FORCED LABOR”.

After receiving that news, DJI had informed me that I would not be receiving the package and they would give me a refund. After speaking to a supervisor, this is not a rare case and some people have requested a re-shipment. That reshipment is also being “seized”.

I don’t know who is at fault here more, UPS, DJI or customs. What I do know is I received abysmal customer service from both UPS and DJI.

Making this post to hopefully save someone the trouble of going through this process.