Swiggy Genie lost my parcel

Update - The parcel is still not recovered and I finally got a call from Swiggy today confirming the same. I have closed the discussion with Swiggy as it was becoming too time consuming and draining. They have initiated return of Delivery Charges (I got a message for that) and offered 1000/- (which I will get when I will get; not gonna pursue it). I understand that Swiggy got activated after the support they saw here. I hope their service becomes better. Thanks all.

Learnings - Do not use this service (Genie or other competitors) unless it is very urgent/critical.

Swiggy Genie (Bangalore) has lost my parcel and unable to retrieve. I am in touch with them since Saturday and after zillion calls and messages, they are now offering me 1000/- The amount of parcel was around 3000/- and when I told them the amount they asked for the invoice (which I do not have). They are not able to trace the Delivery Partner as well. Also, they have asked me to go ahead and take a legal route but they are not providing me the details of Delivery Partner (as it is against Swiggy policy) and person/team responsible to oversee the Genie operations from Swiggy. Has anyone faced this with Swiggy or any other provider? What is the way forward?