Client didn’t read the document now It’s costing him $1240

Three weeks ago we got an app extension project. Discussion happened verbally on VC, upon agreeing we made a document for proof of agreement.. He agreed and we started building his project and after 3 weeks of work, when the work was done and the project was to be delivered to the client he said this is not what he wanted. We showed him the document and told him we made it according to the document. Turns out he didn’t read the document properly.

After that he suggested that he pays half and the app extension should be re-built according to his requirements to which we said sorry that’s not possible that was a fault on your end. In the end it cost him $1240 more than which he had already paid.

So, always keep your communication documented whether you’re a client or an agency especially if you're a web dev agency as it helps avoiding any miscommunication between parties.