Not received revised LOI

So, Accenture is changing the onboarding process and sending revised LOI to all freshers.

But, a few weeks ago I got a mail for Accenture internship, filled the form, got the docs upload task on portal, did it, but till now the docs are not verified. Also everyone from my batch got the revised LOI, but those who also got the internship opportunity didn't receive it yet.

Should I wait for it? Or should I raise a ticket as the last date for accepting LOI is 25 Jan only.

Edit : Raised the ticket. Support unilaterally closed it and said that they have forwarded it to the recruitment team. No information was provided on LOI status and Docs verification.