Stuck on "preparing for eforms"

Bought a Dead Air Nomad 30 on Febuary 24th 2024 from silencer shop. It was on back order for awhile but came in like a week or two after and I did all the necessary steps. They sent my supressor to my FFL and it was delivered there on March 21st 2024. The step was now on preparing for eforms since before they shipped it to my FFL. On Friday I called to have them certify and we got into the system it buffered for awhile and then fatal system error so my FFL said to call back tomorrow which is today. I called today and twice the system was staging everything and got as far as the "registration type" and fatal error again. Does this have anything to do with the process step on silencer shop being at preparing for eforms..but in my dashboard it says ready to stage? Or is that not a factor when submitting to certify eform 4?