Account locked - Terrible Support

As the title suggests, I've had my account locked for over 24 hours now. Sent two emails in asking them why and if they can remove the lock cause I've been really enjoying the game.

I understand that they have a huge back log, but for the life of me I cannot understand how it even got to this point. I have seen a lot of people in the same boat as me now, and we are all left stumped. If it isn't sorted before early access is done, I am going to get a refund.

Would love to hear some stories from the rest of you, if you have experienced this too!