Crossplay disabled: can’t start a game without enabling it

Hi,

First off, I want to mention that I’m playing on PS5.

As the title says, I tried disabling crossplay in the settings. I went to the corresponding option and selected “No.” However, when I tried to start a game, it wouldn’t let me. I got a message asking me to enable crossplay: if I accept, matchmaking starts; if I refuse, it’s impossible to start a game.

Has anyone else had this issue? How can I fix it?

I’m getting destroyed instantly in matches, which means it’s straight back to the lobby after every fight, and I’m really not having any fun… For context, I managed to play one game with crossplay disabled, and the difference was night and day—I even got a first-place finish.

Thanks for your help :)